Sensors Journey enables companies to track their customers’ health level anytime by collecting all data in one place, Any risk of renew with automatic alerts can be focused and following action will ensure customer success throughout the entire customer lifecycle.
Customer Operations and Service Challenges
- Without knowing the health of overall customer groups, it is impossible to predict the renewal rate.
- There is no scientific, business-friendly method to assess the health and loss risk of customers.
- Frequent customer complaints have frustrated internal management and team morale.
- Busy in responding to customer questions and complaints, everyone acts as a firefighter.
- Without knowing how customers use our products, it is difficult to increase their renewal rate.
- It's too late to know that the customer experience is bad, causing customer loss.