Sensors Journey｜Customer lifecycle analysis platform

Sensors Journey

Sensors Journey enables companies to track their customers’ health level anytime by collecting all data in one place, Any risk of renew with automatic alerts can be focused and following action will ensure customer success throughout the entire customer lifecycle.

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Customer Operations and Service Challenges

Customer Management

Without knowing the health of overall customer groups, it is impossible to predict the renewal rate.
There is no scientific, business-friendly method to assess the health and loss risk of customers.
Frequent customer complaints have frustrated internal management and team morale.

Teamwork

Busy in responding to customer questions and complaints, everyone acts as a firefighter.
Without knowing how customers use our products, it is difficult to increase their renewal rate.
It's too late to know that the customer experience is bad, causing customer loss.

Solution

Sensors Journey will help you collect user behavior data, build a business-friendly customer classification system, analyze customer health status and trends, automatically alert potential risks and opportunities, so that you can formula tasks and take actions to realize customer lifecycle value and ensure customer success.

Monitor customer health globally with a customer classification system

Based on user behavior data, you can use the RFM-LS customer classification model to build a customer analysis system with customizable metrics and scientifically evaluate customer health.

360° customer view gives you insights into customer health changes

The 360° customer view presents the characteristics of individual customers, allowing us to dynamically track customer's lifecycle health by week or month, analyze the past behavior metrics, and gain deep insights into customer value.

Automatically warn customer's loss risk and proactively regain customers

Analyze the characteristics of high-loss-risk customers, customize scientific warning metrics, automatically alert potential high-loss-risk customer groups and trigger tasks, enabling you to take immediate action to regain customers.

Identify potential upsells and upgrades, and realize customer lifecycle value

Focus on "customers to be developed" and "customers with important value ", identify potential high-valued customer groups, accurately reach users with various strategies, and deeply mine customer value.

Customer Voice

Chen Liu,
Co-founder, Beijing Facishare Technology

There has always been a core pain point in the B2B field, that is how to better serve customers, extend customer’s lifecycle and continue to bring value, which is also the focus of Facishare. Sensors Journey is exactly what we need. Based on the captured customer behavior data, we can customize customer classification metrics and models to manage customers based on their own classification. In addition, we can also analyze individual customers to identify trends. Sensors Journey provides customer loss warnings, enabling us to detect customer status changes from data in time to better adjust customer service strategies. The ultimate goal of all analysis is to provide customers with better-than-expected services, improve customer satisfaction and naturally increase renewal rates, which brings greater value than acquiring customers for SaaS companies.

Customer lifecycle analysis, from now on!

Request a demo and start a data-driven journey with our consultant!